Refund policy

At TimeOnWall.store, your satisfaction is our top priority. We understand that sometimes a product may not meet your expectations, or you may change your mind. That’s why we offer a 30-day return and refund policy from the date of delivery.

Eligibility:

  • Items must be unused, undamaged, and in their original packaging.
  • Proof of purchase is required for all returns.
  • Custom or personalized orders may not be eligible unless defective.

Process:

  1. Contact our support team at support@timeonwall.store or call (800) 983-8472 to request a return.
  2. Our team will provide a Return Merchandise Authorization (RMA) and detailed instructions.
  3. Ship the item back securely; customers are responsible for return shipping unless the item is defective.
  4. Once received and inspected, we will issue a refund to your original payment method within 7–10 business days.

Exchanges:
If you prefer an exchange for another model or size, we will guide you through the process efficiently.

Note: Return shipping costs and transit time may vary depending on your location. We recommend using a trackable shipping method to ensure the safe return of your item.

We strive to make the return process seamless, reflecting the tech-forward, modern service experience that matches our high-quality LED and 3D wall clocks.